Service & Repair

Yes! We Do Services & Repairs

At Backyard Resorts we do more than sell hot tubs and pools. We have one of the largest Service & Repair Departments in the Waterloo Region. Call our Service Department today to book an appointment with one of our friendly and knowledgeable technicians. Didn’t purchase your hot tub at Backyard Resorts? No problem! We service all makes and models.

We also provide our customers with computerized water analysis FREE OF CHARGE. Keeping your water balanced is important in order to maintain clean and clear water that feels good when you’re in it.

Learn more about our water analysis here

Pool and hot tub installs, regular maintenance, cleaning, and seasonal closings… we do it all!
Call us today to talk to a Backyard Resorts technician!

Emergency & After Hour Contact

To contact our Service & Repair department during regular work hours please contact us directly by phone. To contact our Service & Repair department after hours please use the Service & Repair Contact Form. We respond to all inquiries within 24 hours.

**If you require emergency service after hours, or during holiday closure, please submit a contact us form**

Pool Owners

Try our Bioguard pool products. Bring in a water sample in the spring upon opening of your pool, and every 4-6 weeks throughout the pool season. It is harder for algae to grow in properly balanced water, therefore let us help you keep it that way. Also, having documented water testing can also assist you in warranty claims with certain manufacturers.

Pools

  • Liner Replacements
  • Safety Cover
  • Installations
  • Openings & Closings
  • Electronic Leak Detection
  • Pressure Testing
  • Equipment Repair & Replacement
  • Salt System Conversions
  • Weekly & Biweekly Maintenance Programs

Hot Tub Owners

We offer both Beachcomber & SpaGuard products. Bring in a sample upon every fresh fill and every 4 weeks after. Regular water balancing can not only help maintain your equipment, but it can also increase the comfort of your bathing experience. Our testing can also help you monitor when it is time to change your water, helping you get the most out of each fill.

Hot Tubs

  • Beachcomber Warranty Service
  • Equipment Repairs & Replacement
  • Leak Detection and Plumbing Repairs
  • Winterizing & Seasonal Closures
  • Drain & Clean Services
  • Replacement Covers
  • Tub Deliveries & Relocations
  • In-store Servicing of Spa Packs & Pumps
  • Pack Rebuilding
Have you purchased a new home with a pool or hot tub. Learn from the pros how to properly care for your new luxury item. Our service professionals will come out to your home and walk you through regular care and maintenance, from water care and vacuuming, to cleaning your filter. Take away the mystery with our hands on training.

To learn more about this service contact our Service Department

Call Our Service Department Today!

Cambridge Head Office
20 Sheldon Dr.
Cambridge, ON.
N1R 8M1
Ph:519-622-1445
admin@backyardresorts.ca

Cambridge Summer Hours
Monday: 10:00 – 6:00
Tuesday: 10:00 – 6:00
Wednesday: 10:00 – 6:00
Thursday: 10:00 – 6:00
Friday: 10:00 – 6:00
Saturday: 9:00 – 5:00
Sunday: 10:00 – 4:00

Kitchener
1373 Victoria St N, Unit 2
Kitchener ON
N2B 3R6
Ph:519-578-5600
admin@backyardresorts.ca

Kitchener Summer hours
Monday: 10:00 – 6:00
Tuesday: 10:00 – 6:00
Wednesday: 10:00 – 6:00
Thursday: 10:00 – 6:00
Friday: 10:00 – 7:00
Saturday: 10:00 – 6:00
Sunday: 11:00 – 5:00