In light of the increased efforts to curb COVID-19, Backyard Resorts retail locations will no longer be open to the public, however, for your safety we will still continue to provide you with your Water Care products, replacement parts and accessories by offering curbside pickup. Our service department will remain open at this time for essential repairs and maintenance.

In order to schedule a service call, please contact our service department at 519-622-1445 or email

Please follow the instructions below to place an order for pickup.

All water care orders will be processed for next day pickup. To see our pick up hours click here
1. Print the form for your desired water care products.
2. Complete the form and submit to
3. Orders will be processed and available for pickup the following business day during our regular hours.
4. Existing Service Clients with credit cards on file will be charged automatically. All Other clients must provide a VISA or MASTERCARD for payment along with their order. Please ensure we have payment information to avoid delays in order processing.

We have added some forms of the basic miscellaneous parts and spa accessories to order. Please note part numbers and prices, and you can email any order for accessories to to place your order.

If you are looking for replacement parts, replacement equipment, or any other item not listed, please send us and email and we are happy to provide a quote and make the order available for pickup. Please provide photos, as well as make and model information of your existing equipment in order to streamline the part matching process.

We will still be offering water tests, however we are asking clients to limit tests to pool openings, hot tub fresh fills or problematic water issues. Please use test strips to maintain weekly balances. Reminder not to shock the spa before bringing in a sample to avoid high sanitizer levels giving incorrect test results.
1. Please print off the Water Sample Form and complete in full
2. Provide a 500ml water sample in a recyclable plastic WATER BOTTLE. – Please do not use reusable bottles, juice or glass jars ( previous ingredients may contaminant a sample)
3. Attach your Water sample Form to your sample bottle via tape or elastic.
4. Drop your sample off in the bin located at the front door during our regular hours here
5. Results will be emailed to you within 24hrs.

We apologize for the inconvenience this may pose, however we are doing our best to assist you during this complicated time.

Thanks, The Backyard Resorts Family
We are open to the public now!
No need to make a pre-order, but if you wish to arrange for curbside pick up we will still accommodate you!
Please continue to fill out the forms and send them in via email to for processing if you would like to order for curbside pick up.

CLICK THE FORMS BELOW - Please email us with any questions or if you do not see what you are looking for!